Last updated: 27/05/2025

We want you to absolutely love everything you order from The Curious Gardener Store. If something’s not quite right, we’re here to help.

Change of Mind
We gladly accept returns for change of mind within 14 days of receiving your order.

To be eligible for a return:
1. Items must be unused, in their original packaging and in resaleable condition
2. Return shipping costs are the responsibility of the customer

To request a return, please email us at hello@thecuriousgardener.com.au with your order number and reason for return.

Once we receive and inspect your item, we’ll process a refund (excluding original shipping costs) back to your original payment method.

Damaged or Faulty Items

Oh no! If your order arrives damaged or defective, please contact us within 7 days of delivery.

Send an email to hello@thecuriousgardener.com.au with:
1. Your order number
2. A clear photo of the item and packaging
3. A brief description of the issue

We’ll offer a replacement, refund or store credit, whichever you prefer.

What Can’t Be Returned

We can’t accept returns on:
1. Sale items
2. Gift cards
3. Earrings (for hygiene reasons, unless faulty)

Sustainably Minded? So Are We.

We’re all about thoughtful consumption, so if you’re unsure about a product, feel free to reach out before you buy. We’re happy to help you make the right choice the first time.

Where to Send Returns

Please do not return any items without first contacting us. We’ll provide return instructions and the correct return address once your return is approved.

Questions?
We’re here to help! Just email hello@thecuriousgardener.com.au and we’ll do our best to sort it out quickly.